Privacy Policy

Donlyson Auto Concepts ("we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to our website and the services we provide at our Los Angeles facility.

Information We Collect

• Contact information — name, email address, and phone number you provide through booking forms, consultations, or account creation.
• Vehicle information — make, model, year, VIN, color codes, and photos you upload for appraisals or repair estimates.
• Order information — products purchased, shipping address, and transaction details for parts and merchandise.
• Payment information — handled exclusively by our payment processor, Stripe. We never store full card numbers on our servers.
• Usage data — pages visited and basic device information collected through analytics to improve our site.

How We Use Your Information

• Schedule consultations, appraisals, and repair appointments.
• Prepare estimates, communicate build progress, and deliver completed work.
• Process and fulfill parts and merchandise orders.
• Respond to your inquiries and provide customer support.
• Send service reminders or important account notifications (you may opt out of marketing at any time).

Cookies & Analytics

We use essential cookies to keep you logged in and analytics tools to understand how visitors use our site. We do not sell your personal information to third parties.

Third-Party Services

We share only the data necessary to operate our business with trusted providers: Stripe for secure payment processing, shipping carriers for order delivery, and analytics platforms for site improvement. Each provider processes data under their own privacy policy.

Data Retention

We retain vehicle and service records for as long as needed to provide ongoing support and warranty coverage. Order and account data is kept for the life of your account plus the period required by California law.

Your California Privacy Rights

Under the CCPA, California residents may request access to, deletion of, or correction of their personal information, and may opt out of the sale or sharing of personal data. To exercise these rights, contact us using the details below.

Security

We use industry-standard safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your data against unauthorized access.

Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 16.

Changes to This Policy

We may update this policy from time to time. The "last updated" date above reflects the most recent revision.

Contact Us

Questions about this policy? Email studio@donlyson.com or call us during business hours. See our footer for full contact details.